Ursa Major Skincare logo
Ursa Major Skincare logo

All articles

Tracking & Delivery

How do I track my order? What if my tracking link isn't working?

Most orders leave our warehouse within 72 hours. Keep your eyes peeled for a shipping confirmation email including a tracking number as soon as your order has been fulfilled ✅. If you're missing the email, check your Spam or Promotions folder just in

What do I do if my shipment has been delayed or stuck in transit?

If your package is taking longer than expected to arrive, please reach out and confirm your shipping address with us!. Though most shipments do get back on track, sometimes packages can get delayed or stuck in the carrier's system. If we confirm ther

How can I arrange for another delivery attempt if my shipment was undelivered?

If an attempt to deliver your order was unsuccessful, you may need to arrange for another delivery directly through the carrier. If you're in the US, please use your tracking number to pull up your USPS tracking page, as there may be no action needed

My order was marked as "Delivered" but I can't find it. What happens next?

So. You get the notification that your order has been delivered, but there's no package in sight. What?! Ugh! We totally get how frustrating this can be. Now for some good news: In most cases, packages often show up a day or two after being marked as

My shipment was returned to sender. What happens next?

Never fear!. Should your shipment be returned to our warehouse due to an address or delivery issue, contact us with the corrected shipping address as soon as possible. After we've received confirmation of the address, we'll arrange to send a replacem