Shipping Policy & Protection

How & Where We Ship

Tracking & Delivery

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Ursa Major Skincare

Shipping

What changes did Ursa Major make and why?

Why did some products change their name? Is the formula still the same?

Are any products being discontinued?

Overview

Which products are experiencing a price increase?

Why is the cost going up for some of your products? Why am I getting less for more money in some cases?

Are the price changes related to the recent tariffs (early 2025)? Should we expect to see further increases in the near future?

Pricing Changes

Which products are experiencing a size change?

How do I recycle the new packaging?

Why are glass and aluminum better for the environment?

What is the aluminum lined with?

Why are your deodorants and Shave Cream still in plastic?

Why do you still use plastic in your pumps?

When will we see travel or refill sizes for your products?

Which products come with a safety seal?

Packaging & Recycling

Does this impact my skincare subscription in any way?

I received my subscription delivery, and I don’t like the new packaging. What should I do?

How do I manage my subscription?

For Subscribers

New Packaging

What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship from?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Where can I purchase Ursa Major products?

Can I split my payments into Afterpay installments?

How do I select my free sample?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Purchasing

How do I get 15% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Promos & Discounts

Orders & Promos

What is your Return Policy?

Is it possible to return an order gifted to me?

How do I start my free return?

I've submitted a return. What happens next?

Cleansers

Moisturizers

Serums

Product Comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

Can I use your products while pregnant or nursing?

How do I recycle the packaging?

Ingredients & Recycling

Can I purchase a sample to try?

Do the products come sealed?

What is my product's "Best By" date?

The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Sampling & Safety

Product

What is Subscribe & Save?

What are the benefits of Subscribe & Save?

How do I set up a subscription?

I am based outside of the United States. Can I subscribe?

Subscription Benefits & Terms

How do I access my Subscribe & Save account?

How do I edit the products in my subscription?

How do I update the shipping address used for my subscription?

How do I skip or change an upcoming subscription order date?

How do I update the payment method attached to my subscription?

I want to cancel my subscription. How do I cancel, and what happens next?

Manage My Subscription

Can a separate promo code or promotional items be applied to a subscription?

Can I expedite the shipping of my subscription order?

Will I be notified about upcoming subscription shipments?

I received a subscription order I did not mean to place. What should I do?

Subscription Orders

Subscribe & Save

How do I refer a friend? How many friends can I refer?

How do I receive my referral reward?

Can I stack other promotions with my referral discount code?

Refer a Friend

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