Shipping

What Is Your Shipping Policy?

Free standard shipping via DHL/USPS for all domestic orders +$40 placed on our website.

Where Do You Ship?

Ursa Major offers free US shipping on order +$40 within the United States and territories. Orders below $40 will ship for a flat $7 fee 🇺🇸. We also make it easy to purchase our products for visitors based outside of the US. International ordering i

Do You Ship to PO/APO/FPO/DPO Addresses?

Absolutely!. PO Boxes. Make sure to select Free USPS Shipping at checkout, as UPS does not currently ship to PO boxes. APO/FPO/DPO Addresses. To make sure that your military and diplomatic mail is sent without delays, confirm that your order's shippi

Which Carrier(s) Do You Use?

For standard US shipping services, DHL serves as our initial shipping carrier, with USPS executing final delivery. The same tracking number will work on both DHL and USPS tracking sites 👍. UPS and UPS-2DAY options are available with costs determined

What is Shipping Protection?

Ursa Major is unable to accept responsibility for lost, stolen, or damaged packages. We completely understand shipping issues happen, so we've teamed up with Corso to make your shipment carbon-neutral and protect your order against loss, theft, or da

How do I add Shipping Protection to my Order?

At checkout, select Shipping Protection on your order for a small percentage of your cart total. In addition to offsetting the carbon costs of your shipment, if your package arrives damaged, or becomes lost or stolen, these issues can be resolved dir

How Do I Track My Order?

Expect to receive a shipping confirmation email with tracking information directly from us as soon as your order has shipped. Please allow up to 24 hours for your tracking link to populate. If you're missing the email, check your spam folder just in

My Order Was Marked as “Delivered” but I Can’t Find It. What Happens Next?

We know how frustrating it is to order something and have it go missing!. Now for the good news: In most cases, packages show up a day or two after being marked as "delivered" by the carrier. We kindly ask that you verify the address provided for you

What Should I Do if My Package’s Tracking Information Isn’t Working?

It typically takes around 24-48 hours for your tracking page to populate after leaving our warehouse. While you can rest assured that your package is en route, it is completely normal for your carrier's tracking page to show an "invalid" result durin

What Should I Do if My Shipment Was Returned to Sender?

Never fear! Should your shipment be returned because of an address or delivery issue, contact us with the corrected shipping details right away. After we've received confirmation of the preferred shipping address, we'll arrange to send out a replacem

What Can I Do if the Package Has Been Delayed or Stuck in Transit?

If your package is taking longer than expected to arrive, please reach out to us!. Though most shipments do get back on track, sometimes packages can get delayed or stuck in the carrier's system. If we confirm there's an significant issue with the de

How Can I Arrange for Another Delivery Attempt if My Package Was Undelivered?

If an attempt to deliver your order was unsuccessful, you may need to arrange another delivery from the carrier. If you're in the US, please use your tracking number to pull up your USPS tracking page, as there may be no action needed, or you may hav