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Ursa Major Skincare

If your package is taking longer than expected to arrive, please&#xA0;<a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out</a>&#xA0;and&#xA0;confirm your shipping address with us!&#xA0;Though most shipments do get back on track, sometimes packages can get delayed or stuck in the carrier&apos;s system. If we confirm there&apos;s a significant issue with the delivery, we will happily take a closer look (and if you&apos;ve selected *<a href="https://ursamajorvt.gorgias.help/en-US/how-do-i-add-shipping-protection-to-my-order-218235" rel="noopener noreferrer" target="_blank">Shipping Protection</a>&#xA0;for your order, you will get a replacement or refund issued ASAP!)If the delayed package is eventually delivered, or you were able to retrieve it, please let us know so we can update our records accordingly &#x1F44D;<span style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that during&#xA0;<span style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">our sales events or the weeks and months of holiday seasons,&#xA0;<span style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">orders can be expected to take longer to arrive, extending the standard US&#xA0;delivery average to 8-10 business days. To guarantee delivery by a certain date, we always recommend selecting an expedited shipping service at checkout.&#xA0; <hr style="line-height: 1.5;">*Please note that Ursa Major is unable to accept responsibility for lost, stolen, or damaged orders not covered by Shipping Protection.&#xA0;

If your package is taking longer than expected to arrive, please reach out and confirm your shipping address with us!. Though most shipments do get back on track, sometimes packages can get delayed or stuck in the carrier's system. If we confirm ther

What do I do if my shipment has been delayed or stuck in transit?

Shipping

What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Where can I purchase Ursa Major products?

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Can I split my payments into Afterpay installments?

How do I select my free sample?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Promos

What is your Return Policy?

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I've submitted a return. What happens next?

Product comparisons

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The color or scent of my product is slightly different than the last one I received. Is it okay to use?

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Subscribe & Save

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What do I do if my shipment has been delayed or stuck in transit?Updated 6 months ago