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Ursa Major Skincare

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Ursa Major Skincare - Help Center

What Is Your Shipping Policy?

When Will My Order Ship and Arrive?

Where Do You Ship?

Do You Ship to PO/APO/FPO/DPO Addresses?

Which Carrier(s) Do You Use?

What is Shipping Protection?

How do I add Shipping Protection to my Order?

How Do I Track My Order?

My Order Was Marked as “Delivered” but I Can’t Find It. What Happens Next?

What Should I Do if My Package’s Tracking Information Isn’t Working?

What Should I Do if My Shipment Was Returned to Sender?

Shipping

How Do I Get 20% Off My First Order?

Do You Have Discounts for Returning Customers?

Can I Split My Payments up Into Afterpay Installments?

Can I Change or Cancel My Order Once It’s Placed?

Can I Change the Delivery Address After My Order Has Been Placed?

How Do I Get My Order's Free Samples?

How Do I Get My Order's Free Gift?

How Can I Check if My Order Was Placed Successfully?

What Should I Do if I Forgot to Apply My Discount?

Orders

What Is Your Return Policy?

How Do I Start a Return?

Is It Possible to Return a Gift Order?

Can I Use Your Products While Pregnant or Nursing?

Where Are Your Products Made?

Are Your Products Cruelty Free? Vegan?

Can I Buy a Sample?

The Color/Scent of My Product Is Different to the Last One I Ordered. Is It Okay to Use?

Where’s the Seal?

What is my Product's "Best By" Date?

Product

What is Subscribe & Save?

I Have a Subscription but No Account?

Where Do I Edit My Subscription?

How Do I Add a Product to My Subscription?

How Do I Swap Out a Product in My Subscription?

How Do I Update My Shipping Address?

How Do I Skip or Change an Upcoming Order?

I’m Based Outside of the United States, Can I Subscribe?

Can a Promo Code Be Applied to Subscriptions?

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