Holiday Season
When is the cut off for holiday ordering?
Monday, December 15th at 5:00 PM EST is the last call to place an order via ground USPS or UPS shipping (within the continental US) for anticipated delivery by December 25th 🎁. If you'd like to ensure faster delivery with expedited shipping, the cut
What is your holiday Shipping Policy and timing?
Our hard-working team does their best to ship fast, and most orders leave our warehouse within 72 hours. ❄. Once fulfilled, US orders on average take 3-7 business days to deliver via standard ground shipping. We will email you your tracking link (ple
Do you offer free shipping?
We certainly do, even when it's not the holiday season! We happily offer free standard ground shipping via DHL/USPS for all US orders +$40. US Orders less than $40 will ship via DHL/USPS for a flat $7 fee. Can't receive USPS shipments? Select UPS Gro
Can I make my order a gift?
Unfortunately, we do not offer gift messaging at this time. However, we will be sending your order in holiday-themed packaging, so definitely feel free to repurpose those packaging elements when gifting! 💚 And if you need us to email your recipient
Can I split my payments into Afterpay installments?
Yes! We've teamed up with Afterpay to offer a simple, 4-installment payment program for one-time online orders over $35. You can find the Afterpay option within the Payments section upon checkout (screenshot below). Please note that recurring Subscri
Can I change, cancel, or edit my order details once it's been placed?
When it comes to canceling your order, yes you can! 🌲. You will have a 3-hour window of time from when the order is placed until it is locked in to cancel the order in full. To proceed with canceling during that time (video walk-through below):. 1.
What is your holiday Return Policy?
Orders placed from Friday, November 21st through Tuesday, December 23rd will be eligible for *returns up to 60 days from the day the order is placed 🌲. This way, if you are gifting the products, the recipient will have plenty of time to try them out
Is it possible to return an order gifted to me?
Absolutely! If you received Ursa Major products as a gift and would like to return them, you will be offered equivalent store credit.* The original purchaser is not notified, so no hurt feelings here!. To get started, visit our Returns Portal and fol