Orders & Promos

Where can I purchase Ursa Major products?

Looking for Ursa Major near you?. You can use our Find A Retailer store locator tool to find an Ursa Major retail partner nearest to you. We always recommend giving the store a ring before stopping by to confirm their current inventory!.

How do I get 20% off my first order?

First-time customers receive *20% off their first order by signing up for our newsletter. Spoiler alert: our newsletter is also the best way to be first in the know about new products, promotions, and other fun news 😎. Here's how to redeem your code

Do you have discounts for returning customers?

You bet we do!. For returning customers, keep an eye on our email newsletter. OR text MAJOR to 85203 to join our SMS club and never miss an offer 📱. Don't forget to give $20, get $20 by referring a friend, and check out our discounted Bundle & Save

I forgot to apply my discount!

Should you forget to apply a discount code or gift card when placing your order, please contact us right away with your order number (starts with "UM"). Our Customer Experience Team is happy to take a peek and apply your discount retroactively to eli

Can I split my payments into Afterpay installments?

Yes! We've teamed up with Afterpay to offer a simple, 4-installment payment program for one-time online orders over $35. You can find the Afterpay option within the Payments section upon checkout (screenshot below). Please note that recurring Subscri

How do I select my free sample?

Placing an online order with us? Try something new!. Select your x1 *Free Deluxe Sample within your mini-cart prior to checkout (video walkthrough below). Check out the screenshot below for where that selection option lives. If you have selected your

How can I make sure my order was placed successfully?

If you believe you placed an order but haven't received confirmation, please reach out to our Customer Experience Team with any information you might have - such as the date you think the order was made, the shipping address, or any other email you m

Can I change, cancel, or edit my order details once it's been placed?

When it comes to canceling your order, yes you can!. You will have a 3-hour window of time from when the order is placed until it is locked in to cancel the order in full. To proceed with canceling during that time (video walk-through below):. 1. Vis

I have an issue with the product I received. What should I do?

On no! We always hope orders arrive swiftly and safely, but we are here to help if things go awry! If you ever have any questions or concerns with your order, please get in touch with our Customer Experience team via our contact form or email service