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Ursa Major Skincare

We understand shipping issues happen, so we&apos;ve teamed up with Corso to make your shipment carbon-neutral and protect your order against loss, theft, or damage.At checkout, select&#xA0;Add Shipping Protection on your order for a small percentage of your cart total.&#xA0;For covered orders, shipping issues will be resolved quickly and easily! *Otherwise, if you run into any other snags with your shipment, <a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out to us</a>&#xA0;directly and confirm your shipping address.&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx1m3wxWVa3O/hc/DgpGJBxpyk6YXZA5/2024061216-4c416d52-5728-4fa2-83da-3672e61f24df-49efd362-4692-40f2-bc4c-d9db017c1ea8.png" style="width: 565px;" class="fr-fic fr-dib"> <hr style="line-height: 1.5;">*Please note that Ursa Major is unable to accept responsibility for lost, stolen, or damaged orders not covered by Shipping Protection.

We understand shipping issues happen, so we've teamed up with Corso to make your shipment carbon-neutral and protect your order against loss, theft, or damage. At checkout, select Add Shipping Protection on your order for a small percentage of your c

What is Shipping Protection?

Shipping

Shipping Policy & Protection

What is your Shipping Policy and cost?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How & Where We Ship

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Tracking & Delivery

Where can I purchase Ursa Major products?

Can I split my payments into Afterpay installments?

How do I select my free sample?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Purchasing

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Promos & Discounts

Orders & Promos

What is your Return Policy?

Is it possible to return an order gifted to me?

How do I start my free return?

I've submitted a return. What happens next?

Cleansers

Moisturizers

Serums

Product Comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

Can I use your products while pregnant or nursing?

How do I recycle the packaging?

Ingredients & Recycling

Can I purchase a sample to try?

Do the products come sealed?

What is my product's "Best By" date?

The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Sampling & Safety

Product

What is Subscribe & Save?

What are the benefits of Subscribe & Save?

How do I set up a subscription?

I am based outside of the United States. Can I subscribe?

Subscription Benefits & Terms

How do I access my Subscribe & Save account?

How do I edit the products in my subscription?

How do I update the shipping address used for my subscription?

How do I skip or change an upcoming subscription order date?

How do I update the payment method attached to my subscription?

I want to cancel my subscription. How do I cancel, and what happens next?

Manage My Subscription

Can a separate promo code or promotional items be applied to a subscription?

Can I expedite the shipping of my subscription order?

Will I be notified about upcoming subscription shipments?

I received a subscription order I did not mean to place. What should I do?

Subscription Orders

Subscribe & Save

How do I refer a friend? How many friends can I refer?

How do I receive my referral reward?

Can I stack other promotions with my referral discount code?

Refer a Friend

Data Deletion Request

Privacy Policy

What is Shipping Protection?Updated 10 days ago