FAQs
Shipping
Orders below $40 will ship via DHL/USPS for a flat $7 fee 🚚
International orders ship for a flat $9.99 USD fee, plus additional fees determined by country-specific Tax & Duty collections 🌎
Need it faster? You can upgrade to UPS Ground or UPS 2-Day shipping, with costs determined by weight and location ⌛️
Protect your shipment from loss, theft, or damage (while also offsetting the carbon costs of your shipment) by selecting Green Shipping Protection at checkout. We are unable to accept responsibility for lost, stolen, or damaged orders not covered by Green Shipping Protection.
| Shipping Location | Order Total | Shipping Speed | Cost |
|---|---|---|---|
| United States | $40+ USD | Standard Ground (USPS) | Free |
| ≤ $39.99 USD | Standard Ground (USPS) | $7 USD | |
| Any $ | UPS Ground UPS 2DAY | Determined by weight and location | |
| International | Any $ | International Priority | $9.99 USD + Taxes & Duties |
*Free ground shipping available on all domestic orders shipping within the continental U.S. Offer automatically available at checkout on eligible orders. Offer cannot be extended to priority or expedited shipping methods.Ursa Major not responsible for lost, stolen, or damaged shipments not opted into Green Shipping Protection. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.
We work hard to ship fast, and most orders leave our East Coast warehouse within 2 business days 🚚
US orders on average take 3-7 business days to arrive, depending on the location. We'll send you a tracking number via email as soon as it's ready.
Delivery dates for shipping services are estimated, but not guaranteed.
Expedited shipping services are also available (use our shipping calculator during checkout to get a feel for rates).
During the weeks or months of peak and holiday seasons, orders can be expected to take longer to arrive, extending the normal average to 8-10 business days. To guarantee delivery by a certain date, we always recommend selecting an expedited shipping service at checkout.*
International orders can take 2-4 weeks to arrive, depending on the country, and tracking information is provided via email.
*We cannot be held responsible for time-sensitive, ground-shipped orders that arrive within these time frames.
Ursa Major offers free US shipping on order +$40 within the United States and territories. Orders below $40 will ship for a flat $7 fee 🇺🇸
We also make it easy to purchase our products for visitors based outside of the US. International ordering is available within the countries listed below and ship for a flat $9.99 USD fee, with additional fees for country-specific Taxes & Duties collected* (no surprises here!) alongside this shipping fee 🌍
- Canada
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
- Australia
*We cannot make changes to any of the international shipping forms (changing prices, marking orders as gifts, etc). We do not accept international returns. We cannot accept responsibility for lost or stolen packages that have been confirmed as delivered to the shipping address.
Absolutely!
PO Boxes
Make sure to select Free USPS Shipping at checkout, as UPS does not currently ship to PO boxes.
APO/FPO/DPO Addresses
To make sure that your military and diplomatic mail is sent without delays, confirm that your order's shipping address format satisfies the following guidelines:
- The Country field must be
United States. - The Name field must contain the recipient’s full name, rank is optional.
- The Address field must include the recipient’s unit and box number in the following format:
- Air Force (APO): PSC # Box #
- Army (APO): Unit # Box #
- Embassy (DPO): Unit # Box #
- Navy (FPO): Ship # Hull #
- The City field must contain either
APO,DPO, orFPOto route packages as the military mail instead of international mail. The city shouldn't be the actual destination city or to the Military Post Office (MPO). - The State field must be either
AA(Armed Forces Americas),AE(Armed Forces Europe), orAP(Armed Forces Pacific). The state shouldn't be the actual destination state. - The ZIP code field must be a military postal code, not the destination postal code or billing zip code. Military postal codes are matched to the state code in the following format:
- AA state zip code begins with 340
- AE state zip code begins with 090-099
- AP state zip code begins with 962-966
For examples of correctly formatted military mail addresses, refer to the following table:
| Air Force (APO) | Army (APO) | Navy (FPO) | Embassy (DPO) |
|---|---|---|---|
| SGT John Connor PSC 1234 Box 12345 APO AE 09324-2928 | LT Ed Traxler Unit 45013 Box 2666 APO AE 09388 | CPT Miles Bennet USS Hornet DDG 96 FPO AA 96543-1234 | Kyle Reese Unit 8100 Box 121 DPO AP 96377 |
For standard US shipping services, DHL serves as our initial shipping carrier, with USPS executing final delivery. The same tracking number will work on both DHL and USPS tracking sites 👍
UPS and UPS-2DAY options are available with costs determined by weight and location.
International orders are shipped via APC, with final delivery executed by your country's standard delivery provider.
Ursa Major is unable to accept responsibility for lost, stolen, or damaged packages.
We completely understand shipping issues happen, so we've teamed up with Corso to make your shipment carbon-neutral and protect your order against loss, theft, or damage. At checkout, select Shipping Protection on your order for a small percentage of your cart total.
It's a small (and recommended, but totally optional) fee that makes a big difference for the planet and your peace-of-mind 🙂
At checkout, select Shipping Protection on your order for a small percentage of your cart total.
In addition to offsetting the carbon costs of your shipment, if your package arrives damaged, or becomes lost or stolen, these issues can be resolved directly through Corso! If you run into any snags, definitely reach out to our team at [email protected].
*Ursa Major is not responsible for lost, stolen, or damaged shipments not opted-in to Green Shipping Protection.
Expect to receive a shipping confirmation email with tracking information directly from us as soon as your order has shipped. Please allow up to 24 hours for your tracking link to populate. If you're missing the email, check your spam folder just in case!
You can also track your order here.
If you have trouble locating your tracking information or simply need more help, please give us a shout.
We know how frustrating it is to order something and have it go missing!
Now for the good news: In most cases, packages show up a day or two after being marked as "delivered" by the carrier.
We kindly ask that you verify the address provided for your order, then check in with roommates, neighbors, residence mail rooms, or any other delivery locations that the package may have been delivered to by mistake.
If you still can't find your order and it's been over 48 hours since your order has been marked delivered, please contact us here - we’ll be happy to help 🤗
Orders
First time customers can get your 20% discount by signing up for our newsletter. After confirming your subscription, you’ll receive an email containing your discount code. Our newsletter also happens to be the best way to be the first to know about new products, promotions, and other fun news!
Happy to have you on board, and give a shout if we can help with any questions.
*Offer excludes bundles, gift cards, and subscription items. Promo code must be applied at checkout to receive a discount. Offer cannot be applied to previous purchases or recurring subscription orders. Offer cannot be stacked with other discounts or promotions. Offer only valid on ursamajorvt.com. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of this offer. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.
On the regular! For returning customers, keep an eye on our newsletter and text MAJOR to 85203 to join our SMS club and never miss an offer 📱
Don't forget to give $20, get $20 by referring a friend, and check-out our discounted Bundle & Save combinations or Subscribe & Save products for 10% off.
*Promo codes must be applied at checkout to receive discount. Promo codes offers cannot be applied to previous purchases or recurring subscription orders. Offer cannot be stacked with other discounts or promotions. Offer only valid on ursamajorvt.com. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of this offer. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.
We've teamed up with Afterpay to offer a simple, 4-installment payment program for one-time online orders over $35. You can find the Afterpay option within the Payments page upon checkout.
Please note, that recurring Subscribe & Save orders are not eligible for Afterpay.
*Four interest-free payments available for non-subscription orders over $35. You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.
We are typically unable to make changes to orders once they have been placed, but if you’d like to edit or cancel your order, let us know right away.
Because we ship orders fast (same or next business day), contact us as soon as you can.
Please be sure to review your shipping address before completing checkout. If you need to make any changes to your shipping address, contact us right away. We will do everything we can to adjust your delivery details before your order has been released, but cannot guarantee that the change will take effect.
We recommend reaching out quickly, we ship fast!
*Ursa Major is unable to accept responsibility for lost or stolen packages that have been confirmed as delivered to the shipping address.
To ensure that you don't miss out on trying new something new (x2 samples included in all orders placed on our website!), select your samples within your mini-cart prior to checkout.
*One free sample on all orders. No code required - offer automatically applies at checkout if sample item is selected. Offer cannot be applied to previous purchases or recurring subscription orders. Offer only valid on ursamajorvt.com. Offer valid while supplies last. This item cannot be returned or exchanged. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.
We love gifting, and make it easy to ensure that you receive any Free Gift currently offered on our website - no code or tricks required 🎁 Once your order hits the minimum required total, your gift will automatically be added at checkout.
Not sure if your order is eligible? Take a peek at the loading bar at the top of your mini-cart prior to checkout.
Please note that we cannot make substitutions to the product offered as a Free Gift.
*No code required - offer automatically applies to valid purchases at checkout. Offer cannot be applied to previous purchases or recurring subscription orders. Offer only valid on ursamajorvt.com. Offer valid while supplies last. This item cannot be returned or exchanged. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.
Returns
We understand that skincare is not one-size-fits-all and that everyone's skin is unique. If you are not satisfied with your Ursa Major products, you may return your product for a full refund or store credit within 30 days of receiving your order - return shipping on us ✅
Returns are only accepted for US orders purchased from UrsaMajorVT.com and products must be at least ⅔ full. We do not accept International returns.
Looking to start a return? Visit our Returns Portal here.
*You may return your product(s) using a supplied, prepaid return label within 30 days of receiving your order. Returns are only accepted for US orders purchased from ursamajorvt.com, and products must be at least ⅔ full. We do not accept returns or exchanges for samples or gifts with purchase. International orders are excluded from returns. We reserve the right to cancel any return due to unauthorized, altered, or ineligible use of this offer.
You can start a return by following the prompts on our Returns Portal to access your prepaid shipping label. You'll have the option to select store credit or refund. Store credits will be issued upon shipment of your return and refunds will be issued back to the original payment method once we process your return ✅
Most returns are processed within 2 business days of arriving at our processing facility, and it may take an additional 10 days for your bank to reflect the refund.
*You may return your product(s) using a supplied, prepaid return label within 30 days of receiving your order. Returns are only accepted for US orders purchased from ursamajorvt.com, and products must be at least ⅔ full. We do not accept returns or exchanges for samples or gifts with purchase. International orders are excluded from returns. We reserve the right to cancel any return due to unauthorized, altered, or ineligible use of this offer.
Of course! Returns initiated by the recipient will be offered equivalent store credit; the original purchaser is not notified, so no hurt feelings.
To return an eligible gift order (non-international order that is within 30 days of being received), please visit our Returns Portal and click Start Gift Return Here to get started.
Product
Using the safest, healthiest ingredients available is what Ursa Major was made for.
We're happy to say that the vast majority of products, aside from our Lunar Bloom Retinal Serum, do not contain any ingredients that are commonly avoided during pregnancy or nursing ✅
Our Fantastic Face Wash, 4-in-1 Essential Face Tonic, and Fortifying Gel Moisturizer do contain willow bark, a naturally occurring form of salicylic acid. While salicylic acid is an ingredient typically avoided during pregnancy, it's included in these products at a very low amount.
No matter the product, we always recommend checking in with your healthcare provider about ingredient lists and use of any new products during pregnancy to see what works best for you. We provide a fully transparent ingredient list for every product - including fragrance components, trace ingredients, and essential oil allergens - so that you can make an informed decision about what Ursa Major products are right for you based on any restrictions you have discussed with your healthcare provider.
All Ursa Major products are made with passion, purpose, and pride here in the USA.
It's all good here!
All Ursa Major products are Leaping Bunny certified cruelty-free 🐰
Most, but not all, of Ursa Major products are vegan.
- There are three products that include by-products from honey bees: Hoppin' Fresh Deodorant, Forest Fix Deodorant, and Base Layer Deodorant (contain royal jelly extract) and Morning Mojo Bar Soap (contains honey) 🍯
We do not currently offer samples for purchase. That said, we absolutely encourage you to check out our travel-sized options or kits if you'd like to try out a smaller size before springing for a full jar or bottle.
Keep in mind that we also have a 30-Day Love It Guarantee - if you don't love your experience within 30 days of receiving our products, we'll happily offer you a refund or exchange ✅
With natural botanical ingredients and small batch production, there can always be slight variation in color, scent, and texture from batch to batch, even when the formula remains untouched. Rest assured that despite a slight visual difference, your product's efficacy is unchanged.
If you have a question about a specific item, feel free to contact us and attach a photo of your product - our U/M Support Crew is more than happy to take a closer look and chat more 😇
Never fear, only some of our products arrive with a seal ✅
Your seal-free Ursa Major product is absolutely ready to be used and loved right away.
We like to keep things naturally fresh. So we use natural and nature-identical safe preservatives to make our products stable and long-lasting. Because we left out all nasty preservatives, we recommend using your product within 6 months of opening.
Each product also comes with a Best By date printed on the bottom of it's packaging to signify it's recommended use-by date. That said, we view these dates as gentle suggestions; as long as you don't notice any drastic without changes in color or texture, your product should still be completely safe to use beyond this date 😎
Give a shout if you have any additional questions about this!
Subscribe & Save
Subscribe & Save is a convenient way to never run out of your favorite Ursa Major products. Simply select the products you can’t live without, schedule your deliveries and we’ll automatically ship you those orders. Plus, receive 10% off all subscription orders and free standard US shipping ✅
Easily skip, delay, or cancel your delivery schedule and edit address, payment method, and subscription items anytime by logging into your account - you’re in control.
Please note: Discount codes cannot be applied to a subscription order. Standard promotional items cannot be applied to recurring subscription orders at this time. If you're looking to use a discount code or qualify for an ongoing promotion, such as a Gift with Purchase, we recommend placing a one-time order.
*Subscriptions will automatically receive a 10% discount applied to the subscription item(s). Offer cannot be stacked or combined with other promotions unless otherwise specified. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.
1. Enter your email to request a fresh account invite here.
2. You'll receive an email with a link to activate your account. Create a password and once logged in, hover over into Manage Subscriptions to view and adjust your auto-ship preferences ✅
You can easily adjust your subscription details by logging into your account.
Once logged in, click into Manage Subscriptions located on the left side panel (web) or upper menu bar (mobile).
Here you can adjust your subscription details, such as move out the subscription date, change the shipping address, or add and remove items on a one-time or subscription basis 👍
Of course, a member of the U/M Support Crew is just a chat or email away if you need any help.
Easily add a product one either a one-time or recurring basis within your subscription portal.
1. Log into your account and click Manage Subscriptions
2. Select Add A Product
3. Hover over the product you want to add and select Add one-time or Add subscription. This automatically adds the product to your shipment on either a one-time status or as part of your recurring shipment.
If subscribing, set your delivery schedule. If desired, adjust the first shipment date, the new product's first shipment date is defaulted to the next shipment date of an existing subscription.
4. Hit Add Product and enjoy 😊
Looking to switch things up? Here's how:
1. Log into your account and select Manage Subscriptions to view subscription details.
2. Under Your Subscription, click into the current Product tab.
3. A new window will appear depicting your current product. Select Swap Product to populate a list of available subscription items.
Hover over the product you want to add and click Select. Update the shipment frequency and finish by clicking Swap Product. This automatically swaps out the product tied to your recurring shipment.
4. Enjoy your new product!
Bicoastal or recently made a move? Don't forget to add or change the shipping address tied to your subscription.
1. Login to your account and click into Subscription
2. Click on Shipping Addresses. This will display all shipping addresses associate with your account.
- Here you can select Edit Shipping Address to update specific addresses as needed, or click the Add New Shipping Info button to add an address.
3. Move any Subscriptions over to the new address.
Please note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
If you need to adjust the shipping address on an order that has already processed during the current subscription cycle, please reach out to support at [email protected].
Need to delay an upcoming shipment? No worries!
1. Once logged into your account, navigate into Manage Subscriptions and click on Delivery Schedule to see all upcoming deliveries for your subscriptions.
2. To skip an upcoming delivery, click Skip. If you want to unskip a delivery, click Unskip next to the order.
Please note: You will only receive one upcoming charge notification per order. Therefore, if you skip an upcoming delivery after receiving the upcoming charge notification, you will not receive another notification for this order.
Change the Shipment Date:
1. Once logged into your account, navigate into Manage Subscriptions and click on Delivery Schedule to see all upcoming deliveries for your subscriptions.
2. Click Manage Subscription next to the delivery that you would like to change.
3. Within the subscription management window, select Next Charge Date to open up the calendar view.
4. Select the desired shipment date within the calendar and hit Update Next Shipment Date to apply the change.
Please note: You will only receive one upcoming charge notification per order. Therefore, if you skip an upcoming delivery after receiving the upcoming charge notification, you will not receive another notification for this order.
Processed Orders:
If you need to cancel or skip a shipment that has already processed during the current subscription cycle, please reach out to support at [email protected].
Currently, Subscribe & Save is only available for our US-based customers. That said, we continue to ship out standard "One-Time" orders to most international locations. Thank you for understanding!
Privacy Policy
If you are looking to have your information removed from our system, look no further! To request access to or deletion of your Personal Identifiable Information (PII), please fill out this form.
You will then be emailed to verify your request and will be sent status updates and final confirmation once the request has been processed.
If you would prefer to fill out a Do Not Sell or Share (DNSS) form, you can do so here.
As always, further information on our Privacy Policy can be found via this link, and if you have any other questions or concerns, please don't hesitate to reach out!
Get support
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