I received a subscription order I did not mean to place. What should I do?Updated 6 months ago

Oh no! It's possible our email reminder got lost in the shuffle!

We send out a reminder 5 days in advance of your auto-shipment, but we do realize that sometimes a shipment might come as a surprise.

If you receive a subscription ship order that you wish to return for a full refund or store credit, submit a return via our Returns Portal as soon as you receive the order. We'll review your details and generate a pre-paid return label for you as soon as possible 👍

In the meantime, you can access your Subscribe & Save account here and log in using a code sent to you by email and/or text message. From your account, you can modify your auto-ship preferences (such as adjusting the shipping frequency or swapping out products) or cancel your subscription altogether.

If you have any trouble with your return or managing your subscriptions, please reach out to our Customer Experience Team so we can resolve the issue. We're always here to make sure you are completely satisfied with your experience 🤗