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Ursa Major Skincare

Should you forget to apply a discount code or gift card when placing your order, please<a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;right away with your order number (starts with &quot;UM&quot;).&#xA0;Our Customer Experience Team is happy to take a peek and apply your discount retroactively to eligible items. Depending on the code, kindly note that discount terms and conditions apply.Just a heads up that for some special discounts, such as our welcome offer or a survey completion credit, we may ask you for some verification (such as a screenshot or email forward) of the offer first &#x2728;

Should you forget to apply a discount code or gift card when placing your order, please contact us right away with your order number (starts with "UM"). Our Customer Experience Team is happy to take a peek and apply your discount retroactively to eli

I forgot to apply my discount!

Orders & Promos

What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Shipping

Where can I purchase Ursa Major products?

How do I get 20% off my first order?

Do you have discounts for returning customers?

Can I split my payments into Afterpay installments?

How do I select my free sample?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

What is your Return Policy?

Is it possible to return an order gifted to me?

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I've submitted a return. What happens next?

Product comparisons

Where are products made? Are they vegan and cruelty-free?

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Can I use your products while pregnant or nursing?

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The color or scent of my product is slightly different than the last one I received. Is it okay to use?

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I am based outside of the United States. Can I subscribe?

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I received a subscription order I did not mean to place. What should I do?

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I forgot to apply my discount!Updated 6 months ago