Chat with us live! Our small but mighty team will do their best to reply within our business hours.

Have some more questions? We always look forward to hearing from you! 

Send us a message, and we will be in touch as soon as possible. 📧

Have more questions? Send us a text  📲

Shop

Account

Returns

Ursa Major Skincare

Placing an online order with us? Try something new!&#xA0;Select your&#xA0;x1 *Free Deluxe Sample&#xA0;within your&#xA0;mini-cart&#xA0;prior&#xA0;to checkout (video walkthrough below). Check out the screenshot below for where that selection option lives.If you have selected your sample and do not receive it in your box, definitely&#xA0;<a href="https://ursamajorvt.gorgias.help/en-US/contact">reach out</a>&#xA0;and let us know! <img src="https://attachments.gorgias.help/ZPB9rx1m3wxWVa3O/hc/DgpGJBxpyk6YXZA5/2024061400-77f9fc10-b705-4aba-8bd3-74f87ab874be-66985c3f-e2a8-4285-8900-1193ba1a8188.jpeg" style="width: 300px;" class="fr-fic fr-dib"> <iframe width="100%" src="https://www.loom.com/embed/ead9cd7f30df48deb9cacd15ad25fa10?sid=df24a93d-9e61-4b7e-9632-f69d2f030ca1" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> <hr><span style="font-size: 12px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*One free sample on all orders. No code required - offer automatically applies at checkout if sample item is selected. Offer cannot be applied to previous purchases or recurring subscription orders. Offer only valid on ursamajorvt.com. Offer valid while supplies last. This item cannot be returned or exchanged. We reserve the right to modify or cancel this offer at any time. Subject to change without notice.

Placing an online order with us? Try something new!. Select your x1 *Free Deluxe Sample within your mini-cart prior to checkout (video walkthrough below). Check out the screenshot below for where that selection option lives. If you have selected your

How do I select my free sample?

Orders & Promos

What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Shipping

Where can I purchase Ursa Major products?

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Can I split my payments into Afterpay installments?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

What is your Return Policy?

Is it possible to return an order gifted to me?

How do I start my free return?

I've submitted a return. What happens next?

Product comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

Can I use your products while pregnant or nursing?

Can I purchase a sample to try?

Do the products come sealed?

What is my product's "Best By" date?

The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Product

What is Subscribe & Save?

What are the benefits of Subscribe & Save?

How do I set up a subscription?

How do I access my Subscribe & Save account?

Will I be notified about upcoming subscription shipments?

Can a separate promo code or promotional items be applied to a subscription?

I am based outside of the United States. Can I subscribe?

Can I expedite the shipping of my subscription order?

How do I edit the products in my subscription?

How do I skip or change an upcoming subscription order date?

How do I update the shipping address used for my subscription?

How do I update the payment method attached to my subscription?

I received a subscription order I did not mean to place. What should I do?

I want to cancel my subscription. How do I cancel, and what happens next?

Subscribe & Save

How do I refer a friend? How many friends can I refer?

How do I receive my referral reward?

Can I stack other promotions with my referral discount code?

Refer a Friend

Data Deletion Request

Privacy Policy

How do I select my free sample?Updated 6 months ago