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Ursa Major Skincare

If you believe you placed an order but haven&apos;t received confirmation, please&#xA0;<a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out</a><a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">&#xA0;</a>to our Customer Experience Team with any information you might have - such as the date you think the order was made, the shipping address, or any other email you may have used.&#xA0;We&apos;ll search our system and send you relevant updates along the way. If no record is found, we&#x2019;ll be more than happy to help you place a fresh order.&#xA0;Thanks for choosing Ursa Major &#x2728;

If you believe you placed an order but haven't received confirmation, please reach out to our Customer Experience Team with any information you might have - such as the date you think the order was made, the shipping address, or any other email you m

How can I make sure my order was placed successfully?

Orders & Promos

What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Shipping

Where can I purchase Ursa Major products?

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Can I split my payments into Afterpay installments?

How do I select my free sample?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

What is your Return Policy?

Is it possible to return an order gifted to me?

How do I start my free return?

I've submitted a return. What happens next?

Product comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

Can I use your products while pregnant or nursing?

Can I purchase a sample to try?

Do the products come sealed?

What is my product's "Best By" date?

The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Product

What is Subscribe & Save?

What are the benefits of Subscribe & Save?

How do I set up a subscription?

How do I access my Subscribe & Save account?

Will I be notified about upcoming subscription shipments?

Can a separate promo code or promotional items be applied to a subscription?

I am based outside of the United States. Can I subscribe?

Can I expedite the shipping of my subscription order?

How do I edit the products in my subscription?

How do I skip or change an upcoming subscription order date?

How do I update the shipping address used for my subscription?

How do I update the payment method attached to my subscription?

I received a subscription order I did not mean to place. What should I do?

I want to cancel my subscription. How do I cancel, and what happens next?

Subscribe & Save

How do I refer a friend? How many friends can I refer?

How do I receive my referral reward?

Can I stack other promotions with my referral discount code?

Refer a Friend

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How can I make sure my order was placed successfully?Updated 6 months ago