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Ursa Major Skincare

&#x1F4E6; We understand how important it is to stay informed about your subscription orders!&#xA0;To ensure you receive timely notifications, we recommend &quot;Favoriting&quot; our contact information and checking your email inboxes regularly, including any &quot;Spam&quot; or &quot;Promotions&quot; folders, in case our notifications ended up there by mistake.Reminder emails are sent out 5 days in advance&#xA0;of your shipment. You can always adjust your subscription preferences - including the&#xA0;<a href="https://www.ursamajorvt.com/pages/help-center?hcUrl=%2Fen-US%2Fhow-do-i-skip-or-change-an-upcoming-subscription-order-date-142053">timing of upcoming deliveries</a>&#xA0;- directly through your&#xA0;<a href="https://www.ursamajorvt.com/tools/recurring/get-subscription-access">Subscribe &amp; Save account</a>&#xA0;prior to the order processing.Please note:&#xA0;You will only receive one upcoming payment charge notification per order. Therefore, if you skip an upcoming delivery after receiving the upcoming charge notification, you will not receive another notification for this order.

📦 We understand how important it is to stay informed about your subscription orders!. To ensure you receive timely notifications, we recommend "Favoriting" our contact information and checking your email inboxes regularly, including any "Spam" or "P

Will I be notified about upcoming subscription shipments?

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What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

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Where can I purchase Ursa Major products?

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Can I split my payments into Afterpay installments?

How do I select my free sample?

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Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Promos

What is your Return Policy?

Is it possible to return an order gifted to me?

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I've submitted a return. What happens next?

Product comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

Can I use your products while pregnant or nursing?

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The color or scent of my product is slightly different than the last one I received. Is it okay to use?

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I received a subscription order I did not mean to place. What should I do?

I want to cancel my subscription. How do I cancel, and what happens next?

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Can I stack other promotions with my referral discount code?

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Will I be notified about upcoming subscription shipments?Updated 6 months ago