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Ursa Major Skincare

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(0, 0, 0); font-family: FoundersGrotesk; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; margin-bottom: 0px; line-height: 1.5;"><span style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">With natural botanical ingredients and small batch production, there can always be the possibility for a slight variation in color, scent, and texture from batch to batch, even when the formula remains untouched. Rest assured - unless you&apos;ve been notified of a larger product reformulation - despite a slight visual difference, your product&apos;s efficacy is unchanged.</span></p><p style="box-sizing: border-box; margin-bottom: 0px; line-height: 1.5;"><span style="font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);"><br></span></p><p style="box-sizing: border-box; margin-bottom: 0px; line-height: 1.5;"><span style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">If you have a question about a specific item you&apos;ve received, feel free to&#xA0;</span><span style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif; color: rgb(61, 142, 185);"><a href="https://ursamajorvt.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong><u>contact us</u></strong></a></span><span style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">&#xA0;and attach a photo of your product as well as a description of the changes you&apos;ve noticed. Our Customer Experience Team is more than happy to take a closer look and chat more &#x1F607;</span></p></div></div></section><footer style="box-sizing: border-box; display: block; color: rgb(0, 0, 0); font-family: FoundersGrotesk; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; align-items: center; display: flex; justify-content: space-between; padding-bottom: 20px;"><div style="box-sizing: border-box; line-height: 1.5;"><span style="font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);"><br></span></div></div></footer>

With natural botanical ingredients and small batch production, there can always be the possibility for a slight variation in color, scent, and texture from batch to batch, even when the formula remains untouched. Rest assured - unless you've been not

The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Product

What is your Shipping Policy and cost?

What is Shipping Protection?

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Shipping

Where can I purchase Ursa Major products?

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Can I split my payments into Afterpay installments?

How do I select my free sample?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Promos

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Product comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

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The color or scent of my product is slightly different than the last one I received. Is it okay to use?Updated 6 months ago