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Returns

Ursa Major Skincare

You&#x2019;ll find instructions on how and where to recycle each component of the packaging on the product&#x2019;s page on our site under the FAQs. Generally speaking, our glass and plastic containers, as well as the lids for our jars, can be rinsed and recycled at home. At this time, our plastic pumps are not widely recyclable.We have also partnered with Pact Collective to make recycling your empties easy, via mail-in or in-store drop-off!&#xA0;Learn more about Pact&#xA0;<a href="https://www.pactcollective.org/packaging-drop-off-guide">here</a>.

You’ll find instructions on how and where to recycle each component of the packaging on the product’s page on our site under the FAQs. Generally speaking, our glass and plastic containers, as well as the lids for our jars, can be rinsed and recycled

How do I recycle the packaging?

Product

Ingredients & Recycling

What is your Shipping Policy and cost?

What is Shipping Protection?

Shipping Policy & Protection

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How & Where We Ship

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My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Tracking & Delivery

Shipping

Where can I purchase Ursa Major products?

Can I split my payments into Afterpay installments?

How do I select my free sample?

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Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Purchasing

Tell me about your current sale! (May 2025)

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Promos & Discounts

Orders & Promos

What is your Return Policy?

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I've submitted a return. What happens next?

Cleansers

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Product Comparisons

Where are products made? Are they vegan and cruelty-free?

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The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Sampling & Safety

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I am based outside of the United States. Can I subscribe?

Subscription Benefits & Terms

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I want to cancel my subscription. How do I cancel, and what happens next?

Manage My Subscription

Can a separate promo code or promotional items be applied to a subscription?

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I received a subscription order I did not mean to place. What should I do?

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How do I recycle the packaging?Updated 3 days ago