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Ursa Major Skincare

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What is your Shipping Policy and cost?

What is Shipping Protection?

Shipping Policy & Protection

Where do you ship and which carriers do you use?

When will my order ship and arrive?

Do you ship to PO/APO/FPO/DPO addresses?

How & Where We Ship

How do I track my order? What if my tracking link isn't working?

What do I do if my shipment has been delayed or stuck in transit?

How can I arrange for another delivery attempt if my shipment was undelivered?

My order was marked as "Delivered" but I can't find it. What happens next?

My shipment was returned to sender. What happens next?

Tracking & Delivery

Shipping

Where can I purchase Ursa Major products?

Can I split my payments into Afterpay installments?

How do I select my free sample?

How can I make sure my order was placed successfully?

Can I change, cancel, or edit my order details once it's been placed?

I have an issue with the product I received. What should I do?

Orders & Purchasing

How do I get 20% off my first order?

Do you have discounts for returning customers?

I forgot to apply my discount!

Promos & Discounts

Orders & Promos

What is your Return Policy?

Is it possible to return an order gifted to me?

How do I start my free return?

I've submitted a return. What happens next?

Cleansers

Moisturizers

Serums

Product Comparisons

Where are products made? Are they vegan and cruelty-free?

What products are right for me?

Can I use your products while pregnant or nursing?

How do I recycle the packaging?

Ingredients & Recycling

Can I purchase a sample to try?

Do the products come sealed?

What is my product's "Best By" date?

The color or scent of my product is slightly different than the last one I received. Is it okay to use?

Sampling & Safety

Product

What is Subscribe & Save?

What are the benefits of Subscribe & Save?

How do I set up a subscription?

I am based outside of the United States. Can I subscribe?

How do I access my Subscribe & Save account?

How do I edit the products in my subscription?

How do I update the shipping address used for my subscription?

How do I skip or change an upcoming subscription order date?

How do I update the payment method attached to my subscription?

I want to cancel my subscription. How do I cancel, and what happens next?

Can a separate promo code or promotional items be applied to a subscription?

Can I expedite the shipping of my subscription order?

Will I be notified about upcoming subscription shipments?

I received a subscription order I did not mean to place. What should I do?

How do I refer a friend? How many friends can I refer?

How do I receive my referral reward?

Can I stack other promotions with my referral discount code?

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