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Orders & Purchasing

Where can I purchase Ursa Major products?

Looking for Ursa Major near you?. You can use our Find A Retailer store locator tool to find an Ursa Major retail partner nearest to you. We always recommend giving the store a ring before stopping by to confirm their current inventory!.

Can I split my payments into Afterpay installments?

Yes! We've teamed up with Afterpay to offer a simple, 4-installment payment program for one-time online orders over $35. You can find the Afterpay option within the Payments section upon checkout (screenshot below). Please note that recurring Subscri

How do I select my free sample?

Placing an online order with us? Try something new!. Select your x1 *Free Deluxe Sample within your mini-cart prior to checkout (video walkthrough below). Check out the screenshot below for where that selection option lives. If you have selected your

How can I make sure my order was placed successfully?

If you believe you placed an order but haven't received confirmation, please reach out to our Customer Experience Team with any information you might have - such as the date you think the order was made, the shipping address, or any other email you m

Can I change, cancel, or edit my order details once it's been placed?

When it comes to canceling your order, yes you can!. You will have a 3-hour window of time from when the order is placed until it is locked in to cancel the order in full. To proceed with canceling during that time (video walk-through below):. 1. Vis

I have an issue with the product I received. What should I do?

On no! We always hope orders arrive swiftly and safely, but we are here to help if things go awry! If you ever have any questions or concerns with your order, please get in touch with our Customer Experience team via our contact form or email service